Seats, Education, and Travel Safety (SEATS) -
Partner Resources

 

 

The SEATS Program provides car seats and safety education at no charge to eligible UCare members who are pregnant (in 3rd trimester) or children up to age 8. The following documents are intended for use by contracted SEATS partners. For questions, please email SEATS@ucare.org.

Effective Feb. 3, 2020: NEW car seat eligibility request process. Please review the training content below.

Important Reminders:

  • Request only for distributions planned during the current month.
  • If a new month arrives and you did not distribute a request, then you must re-check the member’s car seat eligibility during the new month.

Instructions:

Effective Feb. 3, 2020: NEW car seat online distribution reporting process. Please review the training content below.

Important Reminders:

  • Report all car seat distributions online by the end of each distribution month. For example, report all January distributions by January 31st.
  • Distributions can only be submitted if a Car Seat Request was submitted prior to the distribution date and approved.
  • Distribution reporting must occur during the same month as the Request.

Instructions:

Review and sign the form below together with the UCare member each time you distribute a seat. This form is for your own files and does not need to be submitted to UCare.
 
SEATS Recipient Release Form   English | Spanish

General Billing Information

General billing information is available upon request.  Please contact the SEATS Coordinator at SEATS@ucare.org.
(NOTE:  Do not include any specific member information in your message.)

Specific Issues with Billing UCare for Car Seat Education

If you experience problems with billing UCare for car seat education (e.g., denied claims, incorrect payments), please contact the UCare Provider Assistance Center (PAC) at 612-676-3300. To speak with a live representative about your questions/concerns:

1. Call PAC at 612-676-3300.

2. Do NOT select from the First Menu Options! Stay on the line until you get the Second Menu Options.

3. Second Menu Options: Select “2” for Claims.

NOTE: You will be prompted to enter your NPI number at this menu.

  • If you know your NPI, enter it.
  • If you do not know your NPI, press “0” or ignore this request and stay on the line until a representative picks up.

If you need to talk directly with a representative, ignore the hold time messages about “self-service” and “interactive voice response system” options.

Thank you for all you do to help keep children safe!

 

 

 

Q3 2020 Update to UCare's Provider Manual

UCare’s 2020 Provider Manual contains critical information that providers need to know to effectively work with UCare and our members. It is important that providers reference the online manual regularly for up-to-date content. The Provider Manual has been updated to reflect current business practices. 

Go to the  2020 Provider Manual    

  

 

UCare Implements New Transportation Management Software

UCare has rolled out a new transportation system to schedule rides for our members. The new service will continue to be called UCare HealthRide.

 

Read the June 22 Provider Bulletin.

 

 

 

Q4 2020 Update to UCare's Provider Manual

UCare’s 2020 Provider Manual contains critical information that providers need to know to effectively work with UCare and our members. It is important that providers reference the online manual regularly for up-to-date content. The Provider Manual has been updated to reflect current business practices. UCare has prepared a Provider Bulletin outlining the key updates.

Go to the  2020 Provider Manual