The SEATS Program provides car seats and safety education at no charge to eligible UCare members who are pregnant (in 3rd trimester) or children up to age 8. The following documents are intended for use by contracted SEATS partners. For questions, please email SEATS@ucare.org.
Effective Feb. 3, 2020: NEW car seat eligibility request process. Please review the training content below.
Effective Feb. 3, 2020: NEW car seat online distribution reporting process. Please review the training content below.
General Billing Information
Specific Issues with Billing UCare for Car Seat Education
If you experience problems with billing UCare for car seat education (e.g., denied claims, incorrect payments), please contact the UCare Provider Assistance Center (PAC) at 612-676-3300. To speak with a live representative about your questions/concerns:
1. Call PAC at 612-676-3300.
2. Do NOT select from the First Menu Options! Stay on the line until you get the Second Menu Options.
3. Second Menu Options: Select “2” for Claims.
NOTE: You will be prompted to enter your NPI number at this menu.
If you need to talk directly with a representative, ignore the hold time messages about “self-service” and “interactive voice response system” options.