Coronavirus (COVID-19) Information for Providers

 

 

UCare is committed to protecting our members and the community from the spread of coronavirus (COVID-19). The COVID-19 situation is changing quickly, and we are monitoring changes closely.

To assist our provider partners in navigating this fluid situation, UCare has developed several pages sorted by topic to address common questions. We will continue to update these pages with additional information as it becomes available, so please check back regularly. Each page will show at the top the date that it was last updated and a bulleted list of changes made within the last two weeks. Additionally, this landing page will show the changes made in the last two weeks, if applicable.

All information contained on this page is applicable only during the declared pandemic time period or other time frames specified below. In the event of any conflict or inconsistency between the information contained on this page and the contents of the UCare Provider Manual, the information on this page shall control during the identified time frame.

Please Note: UCare removed copays for Medicare primary care and mental health clinic services - including telehealth June 1 through Dec. 31, 2020. Effective Jan. 1, 2021, UCare is reinstating cost share for UCare Medicare plans that have copays for these services.

Please contact the Provider Assistance Center at 612-676-3300 or 1-888-531-1493 with any other questions.

 

PAGE LAST UPDATED JANUARY 15, 2021  

Recent Changes The Weeks of January 4 and 11:

  • January 15, 2021 – On the Information for Providers page, revised the note about copays, coinsurance and deductibles for Medicare primary care and mental health clinic services.

  • January 15, 2021 – On the Billing and Payment page, revised the note about copays, coinsurance and deductibles for Medicare primary care and mental health clinic service.

  • January 15, 2021 – On the Billing and Payment page, updated the information about sequestration.

  • January 15, 2021 – On the Telehealth, Telemedicine and Technology Based Medicine page, removed G2211 from the eligible services list.

  • January 15, 2021 – On the Telehealth, Telemedicine and Technology Based Medicine page, under Billing Other Technology Services table, updated information regarding codes 2061, 2062 and 2063 and added the replacement codes to be used in 2021.

Topics

Click the links below to learn additional information on these topics:

Adding Practitioners/Locations on a Temporary Basis

Ambulance and Transportation Services

Authorizations

Billing and Payment (Other than Telehealth, Telemedicine and Technology Based Services)

Credentialing

Member COVID-19 Information

Pharmacy and Formularies

Telehealth, Telemedicine and Technology Based Services

Helpful Resources

 

Q4 2020 Update to UCare's Provider Manual

UCare’s 2020 Provider Manual contains critical information that providers need to know to effectively work with UCare and our members. It is important that providers reference the online manual regularly for up-to-date content. The Provider Manual has been updated to reflect current business practices. 

Go to the 2020 Provider Manual page.