UCare is committed to protecting our members and the community from the spread of coronavirus (COVID-19). The COVID-19 situation is changing quickly, and we are monitoring changes closely.
To assist our provider partners in navigating this fluid situation, UCare has developed several pages sorted by topic to address common questions. We will continue to update these pages with additional information as it becomes available, so please check back regularly. Each page will show at the top the date that it was last updated and a bulleted list of changes made within the last two weeks. Additionally, this landing page will show the changes made in the last two week, if applicable.
All information contained on this page is applicable only during the declared pandemic time period or other time frames specified below. In the event of any conflict or inconsistency between the information contained on this page and the contents of the UCare Provider Manual, the information on this page shall control during the identified time frame.
Updates in this document were made prior to receiving the Final Interim Rule RIN 0938-AU32 released by CMS on May 1, 2020. Additional updates will be forthcoming.
We are working rapidly to finalize our system edits to recognize changes and modifications in the payment of claims. Claims currently submitted may process based on historic claims processing guidelines until system updates are in place. We will work with our providers to correct any inaccurate payments. We appreciate your patience during this challenging time.
Please Note: UCare is removing copays for Medicare primary care and mental health clinic services - including telehealth - effective June 1 and during the COVID-19 public health emergency. Learn more about the actions UCare is taking to make health care more accessible and affordable.
Please contact the Provider Assistance Center at 612-676-3300 or 1-888-531-1493 with any other questions.
PAGE LAST UPDATED JUNE 29, 2020
Recent Changes The Weeks of June 22 and 29:
Click the links below to learn additional information on these topics: