Coronavirus (COVID-19) Information For Providers



UCare is committed to protecting our members and the community from the spread of coronavirus (COVID-19). The COVID-19 situation is changing quickly, and we are monitoring changes closely.

To assist our provider partners in navigating this fluid situation, UCare has developed several pages sorted by topic to address common questions. We will continue to update these pages with additional information as it becomes available, so please check back regularly. Each page will show at the top the date that it was last updated and a bulleted list of changes made within the last two weeks. Additionally, this landing page will show the changes made in the last two week, if applicable.

All information contained on this page is applicable only during the declared pandemic time period or other time frames specified below. In the event of any conflict or inconsistency between the information contained on this page and the contents of the UCare Provider Manual, the information on this page shall control during the identified time frame.

Please Note: UCare is removing copays for Medicare primary care and mental health clinic services - including telehealth - effective June 1 and through the end of 2020. Learn more about the actions UCare is taking to make health care more accessible and affordable.

Please contact the Provider Assistance Center at 612-676-3300 or 1-888-531-1493 with any other questions.



Recent Changes The Weeks of September 14 and 21:

  • September 22 - On the Authorizations page, updated the end date to October 31, 2020, for the waiving of prior authorization and notification requirements for certain post-acute care services.


Click the links below to learn additional information on these topics:

Adding Practitioners/Locations on a Temporary Basis

Ambulance and Transportation Services


Billing and Payment (Other than Telehealth, Telemedicine and Technology Based Services)


Member COVID-19 Information

Pharmacy and Formularies

Telehealth, Telemedicine and Technology Based Services

Helpful Resources


UCare Implements New Transportation Management Software

UCare has rolled out a new transportation system to schedule rides for our members. The new service will continue to be called UCare HealthRide.


Read the June 22 Provider Bulletin.