The Mental Health and Substance Use Disorder Services team is here to assist you with ensuring our members receive the appropriate level of care, in the right place, at the right time. Please follow our resources below for assistance in the appropriate area or for assistance,
you can call us at 612-676-6533 or 1-833-276-1185 (TTY 1-800-688-2534).
For billing or claims questions, UCare’s Provider Assistance Center can be reached at 612-676-3300 or 1-888-531-1493.
UCare’s Mental Health and Substance Use Disorder Services (MSS) Triage Phone Line is available to all UCare member’s, care coordinators, and mental health, substance use disorder and primary care providers. The Mental Health and Substance Use Disorder Services Triage Line is designed to support our member’s needs, such as:
The MSS Triage Phone Line is available Monday through Friday 8:00 am-5:00 pm and can be reached at 612-676-6533 and 1-833-276-1185 (toll-free) with afterhours support available.
UCare’s Mental Health and Substance Use Disorder Team supports members facing mental health and substance use disorder challenges. We know that for members accessing care, trying to find their way through the system can be challenging. Our goal is to de-complicate that process, while advocating and facilitating access to appropriate care for members’ mental health, substance use and social factors.
We have added a direct access phone line for members in need of a mental health or substance use disorder appointment. This unique service is embedded as a prompt within the triage line or can be accessed directly through the number below. We also provide referrals to community agencies for social factors. Our access coordinators work with a member’s unique and individual situation to schedule an appointment either virtually or in person. We also follow up with the member after their appointment to check in and see if they have additional needs.
UCare’s Mental Health and Substance Use Disorder Access Line is available to all UCare members to help with the following:
UCare’s Mental Health and Substance Use Disorder Access Line is available Monday – Friday, 8 am – 5 pm at 612-676-6811 or 1-833-276-1191. When a member calls after hours they have the option to either be transferred to a clinician if they are in crisis or they may leave a message for a callback the next day.
As a mental health, substance use disorder or primary care provider, you may need to refer a member to case management. The goal for Mental Health and Substance Use Disorder Services Case Management (MH & SUD CM) is to provide member centric advocacy and access to appropriate care for member’s mental health, substance use and/or social needs. UCare’s case management team engages directly with the member to work with them on their goals.
If you would like to refer a member to MH & SUD Case Management, please complete the MH & SUD Case Management referral form on this page. If the member does not meet criteria for MH & SUD Case Management, there is an option to consult with a MH & SUD Case Manager to discuss the member’s mental health and substance use care needs via UCare’s MH & SUD Services Triage Phone Line at 612-676-6533 and 1-833-276-1185 (toll-free).
UCare believes in ensuring the most safe and effective care for our members. The Minnesota Restricted Recipient Program (MRRP) is a program for Minnesota Health Care Program (MHCP) recipients, developed and operated under the direction of the Minnesota Department of Human Services (DHS) for recipients who have used services at a frequency or amount that is not medically necessary or in the best interest of the health of these individuals.
For full details about the Restricted Recipient Program and referral forms, please reference the provider manual or Eligibility & Authorizations page under Resources & Information, then Restricted Recipient Program.
UCare values the continued collaboration and partnerships we have with our providers, stakeholder groups, counties, regulators, grants and initiatives throughout the state of Minnesota.
The MSS Community and Provider Liaison and the MSS Program and Policy Coordinator
Providers and County representatives should feel welcome to contact:
Mika Baer, MSS Program and Policy Coordinator
Leon Flack, MSS Provider and Community Liaison