Policies & Resources

 

The following resources are available to help you work with UCare members:

COVID-19 Information for Providers

All Clinics

(Use this form if your member has mobility issues and need special transportation that requires a medically-trained driver.)
 
MSHO & UCare Connect + Medicare Model of Care Training 
Link to recording
 
PowerPoints and handouts
 

Primary Care Clinics

 
Quarterly Patient Complaint Report (secure form - patient information is safe to include)
 
At UCare, we work with counties to identify and respond to the health needs of our members. Learn more about UCare and how we can work together to better serve our community.
 

How to find a member’s UCare Connect, UCare Connect + Medicare, MSHO or MSC+ Care Coordinator

 
MSHO or MSC+:
UCare MSHO or MSC+ members, or their legal representatives, should call UCare’s Member Service line at 612-676-3200 or 1-800-203-7225.
 
County level employees, care coordination delegates or other professionals involved in the member’s care should call UCare’s Case Management Central Intake Line at 612-676-6622 or 1-866-242-2497.
 
UCare Connect or UCare Connect + Medicare:
Members, their legal representatives, county level employees, care coordination delegates or other professionals involved in the member’s care may call the Connect Navigator Assistance Line at 612-676-6502 or 1-877-903-0062.

 
 
Birth Notification
Birth Notification Form  for Prepaid Medical Assistance Plan and MinnesotaCare members | updated Mar. 2014 
 
Critical Access Hospitals
Email to:   RateLetters@UCare.org
Rate adjustment fax line: 612-884-2382
 
This is a dedicated fax line to receive federal rate update letters and state cost-based per diem rate letters from Critical Access Hospitals, as well organizations designated as Federally Qualified Health Centers and Rural Health Clinics. These rate updates are not sent to payers, so you need to notify UCare and other payers after each update.
 
Within 30 days of receiving rate updates, UCare applies the new rates, and that day becomes the effective date.
 
Skilled Nursing Facility 
​Nursing Facility (NF) Communication Form ​for MSHO, MSC+, UCare Connect and UCare Connect + Medicare health plans.
 
 
 

For more information about Interpreter Services, please refer to the UCare Provider Manual.

Place of Service
Add, Update, or Remove an Interpreter
Interpreter Mileage Request Form
Interpreter Quarterly Report*
Interpreter Agency Annual Roster*

*Open Excel document, then save a copy to your own computer for your use.

For more information about Transportation Services, please refer to the UCare Provider Manual.

Special Transportation Services - Certificate of Need   (Use this form if your member has mobility issues and needs special transportation that requires driver-assisted services.)
 

 

Culture Care Connection (external site)
Find a UCare network interpreter agency   - (see Interpreter Services section of the Provider Manual.)
Multilingual Health Resource Exchange – To download materials from the library of translated material, use the word "ucare" for both the username and password.
UCare Provider Manual  - (See Culturally Competent Care section.)
 

UCare Implements New Transportation Management Software

UCare has rolled out a new transportation system to schedule rides for our members. The new service will continue to be called UCare HealthRide.

 

Read the June 22 Provider Bulletin.

 

 

 

 

 

As UCare implements the new claims system, you may have questions. Please see the most common questions below before contacting UCare for additional assistance. New questions will be added as they arise, so check back frequently.

Which Payor ID should be used for claims in 2019 vs. 2020?

The chart below indicates which Payor ID should be used for each UCare plan based on the claim date of service (DOS). The items in Red show which plans changed Payor IDs from 2019 to 2020:

Product

2019 DOS Payor ID

2020 DOS Payor ID
UCare Individual & Family Plans 55413 55413
UCare Individual & Family Plans with M Health Fairview 55413 55413
UCare Medicare Plans 52629 55413
EssentiaCare 52629 55413
UCare Medicare with M Health Fairview & North Memorial Health 52629 55413
UCare Connect + Medicare 52629 52629
UCare Connect 52629 52629
UCare - Minnesota Senior Health Options (MSHO) 52629 52629
UCare - Minnesota Senior Care Plus (MSC+) 52629 52629
UCare - MinnesotaCare (MnCare) 52629 52629
UCare - Prepaid Medical Assistance Program (PMAP) 52629 52629