Fight Fraud, Waste & Abuse

 

Health care resources are precious and limited. Let's ensure they are devoted to meeting genuine health needs.

 

Are you concerned that you may have seen fraud, waste, or abuse of health care services or funding?
Is there an aspect of this topic we could better address in our provider training or news service?

Reach Out to UCare

 

Contact our Special Investigation team if you have any questions regarding fraud, waste and abuse,
or if you suspect fraudulent, abusive or wasteful conditions.

 

Phone

Call our toll-free helpline. You may remain anonymous. If we are unavailable when you call, please leave a message.
 
Phone:  1-877-826-6847

Postal Mail

Send us a letter and/or documents you would like us to review.
 
UCare
Attn: Special Investigation Unit
P.O. Box 52
Minneapolis, MN 55440-0052

Email

Send us an email message with your question or concern.
 

Respond to Investigators' Requests

 

From time to time, practitioners who prescribe medication receive requests from UCare or other fraud investigators to verify the basic facts of a prescription: the patient’s name, medication name, quantity and date prescribed.

 
Only about 5% to 10% of prescribers respond to these requests, according to national investigator records. This prevents the investigators from uncovering potential identify theft of the prescriber or patient, or other types of prescription fraud.
 
Please join us in this important effort to avoid wasted health care dollars and potential harm to patients. We ask you to give a timely and complete response to prescription verification requests. Your response can help to eliminate cases that should not be investigated, and keep investigators focused on the genuine cases that cause fraud, waste and abuse in the Medicare system.
 
 

UCare Implements New Transportation Management Software

UCare has rolled out a new transportation system to schedule rides for our members. The new service will continue to be called UCare HealthRide.

 

Read the June 22 Provider Bulletin.

 

 

 

Q4 2020 Update to UCare's Provider Manual

UCare’s 2020 Provider Manual contains critical information that providers need to know to effectively work with UCare and our members. It is important that providers reference the online manual regularly for up-to-date content. The Provider Manual has been updated to reflect current business practices. UCare has prepared a Provider Bulletin outlining the key updates.

Go to the  2020 Provider Manual