Care Management

Contacts

 

 

Care Coordination Contact List  
Revised 3.09.2021

UCare Clinical Liaisons

 

 

UCare Clinical Phone List  
Revised 1.1.2021

 

 

Newsletters & Alerts

 

Alert - CDCS Rate Change Process

DHS implemented a rate increase for CDCS for Elderly Waiver members effective January 1, 2020. UCare will be sending out a list of members who have been identified as receiving CDCS to leadership within your agency.

See the Dec. 12, 2019 CDCS bulletin.

 

 

 

Alert - COVID-19 Recommendations for Care Coordination 

UCare received inquiries about Care Coordinators concerned for members and the COVID-19 virus. DHS has provided no official direction at this time. Health Plans are monitoring the situation. As always, Care Coordinators should use precautions when doing home visits/facility visits.

See the March 9, 2020 Alert.

 

 

Alert - UPDATED: Primary Care Clinic Change Request Process

Effective October 1st, all “Primary Care Clinic Change forms” will need to be recieved by the 12th of October.

See the October 2020 PCC Change Request Alert

 

 

 

March 2021 issue of the Clinical Services Program Update 

Learn about the 2021 UCare Care Coordination Meeting Schedule, Combatting Social Isolation through Community Education Class Discounts, Mobile App to Help Quit Smoking and Vaping, New HealthRide Team in Customer Service, Transferring Members in a Skilled Nursing Facility and more!

March 2021 Care Coordination News

 

 

 

 

Alert-DHS Monthly Service CAPS effective Jan 1, 2021

DHS has increased the following monthly budget cap and monthly service rate limit increases effective January 1, 2021. The Care Coordinator will need to identify members who are receiving CDCS and Customized Living services.

Read the Dec 18, 2020 DHS Alert

 

 

 

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2021 UCare Training Schedule

 

UCare Product Meeting Type Date & Time

UCare Connect & UCare Connect + Medicare

 Bi-Annual Meetings: Metro Delegates

May 19, 2021,  9 am to 12 pm

November 17, 2021,  9 am to 12 pm

*TBD if will be in person

UCare Connect & UCare Connect + Medicare

 Bi-Annual Meeting recorded WebEx will be posted on the UCare website by:

May 26, 2021
November 24, 2021
UCare's MSHO & MSC+ Quarterly Meetings Metro Delegates

March 10, 2021, 9 am to 12 pm

June 16, 2021, 9 am to 12 pm

September 15, 2021, 9 am to 12 pm

December 15, 2021, 9 am to 12 pm

*TBD if will be in person
UCare's MSHO & MSC+ Quarterly Meeting recorded WebEx will be posted on the UCare website by:

March 15, 2021
June 23, 2021
September 23, 2021
December 23, 2021

 

View All Care Coordination Training Webinars

Attendance Log

 

General Care Coordination Resources & References

 

Reference & Processes

Care Coordination News Library

Certified Languages International Interpreting Services Delegate Instructions

Certified Languages International Interpreting Services Pre-Scheduling Instructions

Follow-up After Hospitalization for Mental Illness Handout (PDF)

Health Care Directives Information (PDF)

Housing Stabilization Tip Sheet (New 8.07.2020)

Minnesota DHS Resources & Tools

MSHO/MSC+ Additional/Supplemental Benefit Summary (Revised 1.1.2021)

Where to Go For Care

 

Resources 

Care Coordination Referral Form

Culture Care Connection (external)

Dental Care for U

Disease Management Resources

Express Scripts Health Connect 360 Reference Guide  (4.8.2020)

Find a Doctor

Fitness and Wellness

Fraud, Waste & Abuse

Health Connect 360 Referral Form  (4.8.2020)

Intensive Community Based Services (ICBS) Referral Form  (New 7.15.2020)

Member Rewards & Incentives

Mental Health & Substance Use Disorder Case Management Referral Form  (5.26.2020)

Metro Intensive Treatment Team (ICBS) Referral Form  (5.26.2020)

Quality Initiatives

Policies & Manuals

Care Management Manual

Medical Policy

UCare Provider Manual

If you have other questions, contact the Provider Assistance Center:

612-676-3300 or 1-888-531-1493 (toll free)
Hours:  8 am to 5 pm,  Monday through Friday

 

Q4 2020 Update to UCare's Provider Manual

UCare’s 2020 Provider Manual contains critical information that providers need to know to effectively work with UCare and our members. It is important that providers reference the online manual regularly for up-to-date content. The Provider Manual has been updated to reflect current business practices. 

Go to the 2020 Provider Manual page.  

 

 

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