Care Management

Contacts

 

 

Care Coordination Contact List  
Revised 4.11.19

UCare Clinical Liaisons

 

 

UCare Clinical Phone List  
Revised 5.14.19

 

 

Newsletters & Alerts

 

Alert-Health Ride Transportation Hours Update Effective May 1, 2019

Beginning May 1st Health Ride hours will be Monday through Friday 7:00 a.m. - 8:00 p.m. and closed Saturday and Sunday. All other hours of service for other lines of business will remain the same. Rides will still be available through our transportation providers on the weekend if pre-scheduled during the weekday hours of operation.

Read the full Alert.

 

 

March 2019 issue of the Clinical Services Program Update 

Read about 2019 Care Coordinator training and meeting schedule, Adut Day Center pilot project, DHS news for Moving Home Minnesota and Elderly Waiver training, and more.

 

Care Coordination News

 

 

Alert-January 1, 2019, New Requirements Grids

UCare announced the release of 2019 Requirement Grid updates for UCare Connect, UCare Connect + Medicare, UCare Connect Expansion, UCare Minnesota Senior Health Options (MSHO) and UCare Minnesota Senior Care Plus (MSC+). 

Alert-UCare Connect 1.1.19 Requirements Grid    

Alert-UCare MSHO 1.1.19 Requirements Grid

 

 

Moving Home Minnesota prepares to end December 31, 2019

The Moving Home Minnesota program is ending on Dec. 31, 2019. As a result, the process of closing the program is beginning. If you have members who could be helped by Moving Home Minnesota, it is important that referrals be submitted as soon as possible.
 

See the full bulletin.

 

 

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2019 UCare Training Schedule

 

UCare Product

Meeting Type

Date & Time
UCare's MSHO & MSC+ Quarterly Meeting recorded WebEx will be posted on the UCare website by: March 21
UCare Connect and UCare Connect + Medicare Bi-Annual Meetings: Metro Delegates May 15, 9 a.m. to 12 p.m.
UCare Connect and UCare Connect + Medicare Bi-Annual Meeting recorded WebEx will be posted on the UCare website by: May 23
UCare's MSHO & MSC+ Quarterly Meetings: Metro Delegates June 12, 9 a.m. to 12 p.m.
UCare's MSHO & MSC+ Quarterly Meeting recorded WebEx will be posted on the UCare website by: June 20
UCare's MSHO & MSC+ Quarterly Meetings: Metro Delegates Sept.11, 9 a.m. to 12 p.m.
UCare's MSHO & MSC+ Quarterly Meeting recorded WebEx will be posted on the UCare website by: Sept. 19
UCare Connect and UCare Connect + Medicare Bi-Annual Meetings: Metro Delegates Nov. 13, 9 a.m. to 12 p.m.
UCare Connect + Medicare Bi-Annual Meeting recorded WebEx will be posted on the UCare website by: Nov. 21
UCare's MSHO & MSC+ Quarterly Meetings: Metro Delegates Dec. 11, 9 a.m. to 12 p.m.
UCare's MSHO & MSC+ Quarterly Meeting recorded WebEx will be posted on the UCare website by: Dec.20

 

 

View All Care Coordination Training Webinars

Attendance Log

 

General Care Coordination Resources & References

 

Reference & Processes

Care Coordination News Library

Certified Languages International Interpreting Services Delegate Instructions

Certified Languages International Interpreting Services Pre-Scheduling Instructions

Follow-up After Hospitalization for Mental Illness Handout (PDF)

Health Care Directives Information (PDF)

Minnesota DHS Resources & Tools

Where to Go For Care

 

Resources 

Care Coordination Referral Form

Culture Care Connection (external)

Dental Care for U

Disease Management Resources

Find a Doctor

Fraud, Waste & Abuse

Member Rewards & Incentives

Quality Initiatives

Policies & Manuals

Care Management Manual

Medical Policy

UCare Provider Manual

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If you have other questions, contact the Provider Assistance Center:

612-676-3300 or 1-888-531-1493
Hours:  8 a.m. to 5 p.m.,  Monday through Friday

 

Provider Assistance Center (PAC) Holiday Hours

UCare and the Provider Assistance Center (PAC)  team will be closed, Monday, 05/24/2019, for Memorial Day. We will open up at 8:00 a.m.

 

 

 

 

 

2017 Medical Services Authorization & Notification Grids:
 
 
 
 
2017 Behavioral Health Authorization & Notification Grids:
 
 
 
 
2017 Injectable Drugs Authorization & Notification Grids:
 
2017 Authorization Requirements - Injectable Drugs  – UCare for Seniors/EssentiaCare
 
 
 
2017 Authorization Requirements - Injectable Drugs  – UCare Choices/Fairview UCare Choices