Care Management

Contacts

 

 

Care Coordination Contact List  
Revised 6.1.2020

UCare Clinical Liaisons

 

 

UCare Clinical Phone List  
Revised 5.14.19

 

 

Newsletters & Alerts

 

August 2020 issue of the Clinical Services Program Update 

Learn about COVID Cares Support Service links, food program benefits for members, Housing Stabilization Services, Care Coordination Enrollment Roster Changes, Residential Services ToolLaunching in the MnSP Support Plan, COVID-19 Resources, 2020 training and DHS News.

August 2020 Care Coordination News

 


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Updated Requirements Grids -  Effective July 1, 2020

UCare has updated the UCare Connect, UCare Connect Expansion, and UCare Connect + Medicare, with the UCare MSHO/MSC + Community and Institutional requirement grids. During the month of July, we encourage you to review the changes outlined in the grids. All changes on the grids are highlighted in yellow. 

See the Alert for Connect Grids     See the Alert for MSHO-MSC+ Grids

 

 

 

Alert - COVID-19 Recommendations for Care Coordination 

UCare received inquiries about Care Coordinators concerned for members and the COVID-19 virus. DHS has provided no official direction at this time. Health Plans are monitoring the situation. As always, Care Coordinators should use precautions when doing home visits/facility visits.

See the March Alert.

 

 

 

Alert - CDCS Rate Change Process

DHS implemented a rate increase for CDCS for Elderly Waiver members effective January 1, 2020. UCare will be sending out a list of members who have been identified as receiving CDCS to leadership within your agency.

See the CDCS bulletin.

 

 

 

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2020 UCare Training Schedule

 

UCare Product

Meeting Type

Date & Time
UCare Connect and UCare Connect + Medicare Bi-Annual Meetings: Metro Delegates Nov. 18, 9 a.m. to 12 p.m.
UCare Connect and UCare Connect + Medicare Bi-Annual Meeting recorded WebEx will be posted on the UCare website by

Nov. 25, 2020
UCare's MSHO & MSC+ Bi-Annual Meetings: Metro Delegates

Sept. 16, 9 a.m. to 12 p.m.

Dec. 16, 9 a.m. to 12 p.m.
UCare's MSHO & MSC+ Bi-Annual Meeting recorded WebEx will be posted on the UCare website by:

Sept. 23, 2020

Dec. 23, 2020

 

 

View All Care Coordination Training Webinars

Attendance Log

 

General Care Coordination Resources & References

 

Reference & Processes

Care Coordination News Library

Certified Languages International Interpreting Services Delegate Instructions

Certified Languages International Interpreting Services Pre-Scheduling Instructions

Follow-up After Hospitalization for Mental Illness Handout (PDF)

Health Care Directives Information (PDF)

Housing Stabilization Tip Sheet (New 8.07.2020)

Minnesota DHS Resources & Tools

MSHO/MSC+ Additional/Supplemental Benefit Summary (New 1.1.2020)

Where to Go For Care

 

Resources 

Care Coordination Referral Form

Culture Care Connection (external)

Dental Care for U

Disease Management Resources

Express Scripts Health Connect 360 Reference Guide  (4.8.2020)

Find a Doctor

Fitness and Wellness

Fraud, Waste & Abuse

Health Connect 360 Referral Form  (4.8.2020)

Intensive Community Based Services (ICBS) Referral Form  (New 7.15.2020)

Member Rewards & Incentives

Mental Health & Substance Use Disorder Case Management Referral Form  (5.26.2020)

Metro Intensive Treatment Team (ICBS) Referral Form  (5.26.2020)

Quality Initiatives

Policies & Manuals

Care Management Manual

Medical Policy

UCare Provider Manual

If you have other questions, contact the Provider Assistance Center:

612-676-3300 or 1-888-531-1493
Hours:  8 a.m. to 5 p.m.,  Monday through Friday

 

UCare Implements New Transportation Management Software

UCare has rolled out a new transportation system to schedule rides for our members. The new service will continue to be called UCare HealthRide.

 

Read the June 22 Provider Bulletin.

 

 

 

Q4 2020 Update to UCare's Provider Manual

UCare’s 2020 Provider Manual contains critical information that providers need to know to effectively work with UCare and our members. It is important that providers reference the online manual regularly for up-to-date content. The Provider Manual has been updated to reflect current business practices. UCare has prepared a Provider Bulletin outlining the key updates.

Go to the  2020 Provider Manual