Care Management

Contacts

 

 

Care Coordination Contact List  
Revised 10.8.2020

UCare Clinical Liaisons

 

 

UCare Clinical Phone List  
Revised 8.31.2020

 

 

Newsletters & Alerts

 

Alert - UPDATED: Primary Care Clinic Change Request Process

Effective October 1st, all “Primary Care Clinic Change forms” will need to be recieved by the 12th of October.

See the PCC Change Request Alert

 

 

 

October 2020 issue of the Clinical Services Program Update 

Read about the Q4 training schedule, Matrix Medical Network to provide Telehealth Visits, UCare Mobile Dental Clinic, DHS Bulletin #20-56-10, LTSS policy amendments, Home-Delivered Meals Providers in Minnesotahelp.info and more.

October 2020 Care Coordination News

 


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Updated Requirements Grids -  Effective July 1, 2020

UCare has updated the UCare Connect, UCare Connect Expansion, and UCare Connect + Medicare, with the UCare MSHO/MSC + Community and Institutional requirement grids. During the month of July, we encourage you to review the changes outlined in the grids. All changes on the grids are highlighted in yellow. 

See the Alert for Connect Grids     See the Alert for MSHO-MSC+ Grids

 

 

 

Alert - COVID-19 Recommendations for Care Coordination 

UCare received inquiries about Care Coordinators concerned for members and the COVID-19 virus. DHS has provided no official direction at this time. Health Plans are monitoring the situation. As always, Care Coordinators should use precautions when doing home visits/facility visits.

See the March Alert.

 

 

 

Alert - CDCS Rate Change Process

DHS implemented a rate increase for CDCS for Elderly Waiver members effective January 1, 2020. UCare will be sending out a list of members who have been identified as receiving CDCS to leadership within your agency.

See the CDCS bulletin.

 

 

 

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2020 UCare Training Schedule

 

UCare Product

Meeting Type

Date & Time
UCare Connect and UCare Connect + Medicare Bi-Annual Meetings: Metro Delegates Nov. 18, 9 a.m. to 12 p.m.
UCare Connect and UCare Connect + Medicare Bi-Annual Meeting recorded WebEx will be posted on the UCare website by

Nov. 25, 2020
UCare's MSHO & MSC+ Bi-Annual Meetings: Metro Delegates

Sept. 16, 9 a.m. to 12 p.m.

Dec. 16, 9 a.m. to 12 p.m.
UCare's MSHO & MSC+ Bi-Annual Meeting recorded WebEx will be posted on the UCare website by:

Sept. 23, 2020

Dec. 23, 2020

 

 

View All Care Coordination Training Webinars

Attendance Log

 

General Care Coordination Resources & References

 

Reference & Processes

Care Coordination News Library

Certified Languages International Interpreting Services Delegate Instructions

Certified Languages International Interpreting Services Pre-Scheduling Instructions

Follow-up After Hospitalization for Mental Illness Handout (PDF)

Health Care Directives Information (PDF)

Housing Stabilization Tip Sheet (New 8.07.2020)

Minnesota DHS Resources & Tools

MSHO/MSC+ Additional/Supplemental Benefit Summary (New 1.1.2020)

Where to Go For Care

 

Resources 

Care Coordination Referral Form

Culture Care Connection (external)

Dental Care for U

Disease Management Resources

Express Scripts Health Connect 360 Reference Guide  (4.8.2020)

Find a Doctor

Fitness and Wellness

Fraud, Waste & Abuse

Health Connect 360 Referral Form  (4.8.2020)

Intensive Community Based Services (ICBS) Referral Form  (New 7.15.2020)

Member Rewards & Incentives

Mental Health & Substance Use Disorder Case Management Referral Form  (5.26.2020)

Metro Intensive Treatment Team (ICBS) Referral Form  (5.26.2020)

Quality Initiatives

Policies & Manuals

Care Management Manual

Medical Policy

UCare Provider Manual

If you have other questions, contact the Provider Assistance Center:

612-676-3300 or 1-888-531-1493
Hours:  8 a.m. to 5 p.m.,  Monday through Friday

 

UCare Implements New Transportation Management Software

UCare has rolled out a new transportation system to schedule rides for our members. The new service will continue to be called UCare HealthRide.

 

Read the June 22 Provider Bulletin.

 

 

 

 

 

As UCare implements the new claims system, you may have questions. Please see the most common questions below before contacting UCare for additional assistance. New questions will be added as they arise, so check back frequently.

Which Payor ID should be used for claims in 2019 vs. 2020?

The chart below indicates which Payor ID should be used for each UCare plan based on the claim date of service (DOS). The items in Red show which plans changed Payor IDs from 2019 to 2020:

Product

2019 DOS Payor ID

 2020 DOS Payor ID
UCare Individual & Family Plans 55413 55413
UCare Individual & Family Plans with M Health Fairview 55413 55413
UCare Medicare Plans 52629 55413
EssentiaCare 52629 55413
UCare Medicare with M Health Fairview & North Memorial Health 52629 55413
UCare Connect + Medicare 52629 52629
UCare Connect 52629 52629
UCare - Minnesota Senior Health Options (MSHO) 52629 52629
UCare - Minnesota Senior Care Plus (MSC+) 52629 52629
UCare - MinnesotaCare (MnCare) 52629 52629
UCare - Prepaid Medical Assistance Program (PMAP) 52629 52629