Care Management

Contacts

 

 

Care Coordination Contact List  
Revised 6.17.19

UCare Clinical Liaisons

 

 

UCare Clinical Phone List  
Revised 5.14.19

 

 

Newsletters & Alerts

 

July 2019 issue of the Clinical Services Program Update 

See the upcoming training schedule, MHCP food access referrals, UCare’s Mobile Dental Clinic new location, member rewards program, Opioid Collaborative project update, requirement grid updates, DHS news and announcements and Care Coordination tips and reminders.  

July Care Coordination News

 


 

DHS Bulletin #19-25-01: Service rate changes for long-term services/supports: effective July 1st, 2019

Percent rate increase for long-term servce inckude home-delivered meals (S5170) for Alternative Care (AC), Elderly Waiver (EW) and Essential Community Supports (ECS); Personal Care Attendant (PCA), Consumer Directed Community Supports (CDCS) and Consumer Support Grant (CSG). UCare will be identifying members who are receiving CDCS services and reaching out individually to the affected delegates.

Read the June 26 Alert.

 

 

Alert-DHS Memo: Discontinuation of ECS workbooks and new process for MCO Care Coordinators - June 18, 2019

Effective July 1, 2019, DHS will discontinue use of the ECS workbook to enter MMIS service agreements. Due to limited numbers of MCO members remaining in the ECS “Transition Group,” DHS will now accept ECS service agreements through a new process. 
 
 
 
 
 

Alert-Health Ride Transportation Hours Update Effective May 1, 2019

Beginning May 1st Health Ride hours will be Monday through Friday 7:00 a.m. - 8:00 p.m. and closed Saturday and Sunday. All other hours of service for other lines of business will remain the same. Rides will still be available through our transportation providers on the weekend if pre-scheduled during the weekday hours of operation.

Read the May 1 Alert.

 


 

Moving Home Minnesota prepares to end December 31, 2019

The Moving Home Minnesota program is ending on Dec. 31, 2019. As a result, the process of closing the program is beginning. If you have members who could be helped by Moving Home Minnesota, it is important that referrals be submitted as soon as possible.
 

See the full bulletin.

 

 

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2019 UCare Training Schedule

 

UCare Product

Meeting Type

Date & Time
UCare's MSHO & MSC+ Quarterly Meetings: Metro Delegates Sept.11, 9 a.m. to 12 p.m.
UCare's MSHO & MSC+ Quarterly Meeting recorded WebEx will be posted on the UCare website by: Sept. 19
UCare Connect and UCare Connect + Medicare Bi-Annual Meetings: Metro Delegates Nov. 13, 9 a.m. to 12 p.m.
UCare Connect + Medicare Bi-Annual Meeting recorded WebEx will be posted on the UCare website by: Nov. 21
UCare's MSHO & MSC+ Quarterly Meetings: Metro Delegates Dec. 11, 9 a.m. to 12 p.m.
UCare's MSHO & MSC+ Quarterly Meeting recorded WebEx will be posted on the UCare website by: Dec.20

 

 

View All Care Coordination Training Webinars

Attendance Log

 

General Care Coordination Resources & References

 

Reference & Processes

Care Coordination News Library

Certified Languages International Interpreting Services Delegate Instructions

Certified Languages International Interpreting Services Pre-Scheduling Instructions

Follow-up After Hospitalization for Mental Illness Handout (PDF)

Health Care Directives Information (PDF)

Minnesota DHS Resources & Tools

Where to Go For Care

 

Resources 

Care Coordination Referral Form

Culture Care Connection (external)

Dental Care for U

Disease Management Resources

Find a Doctor

Fraud, Waste & Abuse

Member Rewards & Incentives

Fitness and Wellness

Quality Initiatives

Policies & Manuals

Care Management Manual

Medical Policy

UCare Provider Manual

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If you have other questions, contact the Provider Assistance Center:

612-676-3300 or 1-888-531-1493
Hours:  8 a.m. to 5 p.m.,  Monday through Friday

 

Provider Assistance Center (PAC) Holiday Hours

UCare and the Provider Assistance Center (PAC) will be closed, Thursday, July 4, 2019, for Independence Day. We will reopen at 8:00 a.m. on Friday.

 

 

 

 

 

Provider Assistance Center (PAC) Hours

The Provider Assistance Center will be closed on Wednesday, July 17, from 1:00-2:00 p.m. for department meeting. A representative will be happy to assist you before or after that time.