We are currently working on a solution. If you have alternatives to faxing, please use those at this time. If you are a provider requesting a prior authorization or reporting a inpatient notification, you may submit your request using the following methods:
Via Secure e-mail: Behavioral Health-- email@example.com, Medical - CLSIntake@ucare.org
Via US Mail: PO Box 52, Minneapolis, MN 55440. Attn: Behavioral Health Services or Clinical Services
Via Phone: Phone: 612-676-6705, Toll Free: 877-447-4384
We will update this message as more information becomes available.
Learn more about Jennifer J. Garber, our new Associate VP of Behavioral Health, Ineligible Provider List update, Q3 Provider Manual Update, Partial Hospitalization Claims, Documentation for Metastatic Cancer, Universal Referral Form, PAC Phone Message Update, and the SNF Facility CMS Methodology Change.
UCare recently updated its Utilization Review Criteria. A memo was developed to outline the changes to Behavioral Health and Medical Care criteria.
Starting July 1, 2019, UCare will adopt the Department of Human Services’ (DHS) Preferred Drug List (PDL) for members in Prepaid Medical Assistance Program, MinnesotaCare, Minnesota Senior Care Plus and UCare Connect.
Please see the June 4 Provider Bulletin
UCare is implementing a new claims system platform over the next few years. To assist providers, we have prepared a list of frequently asked questions regarding the transition.
During 2019, UCare will temporarily suspend the requirement for prior authorizations for services delivered to members with UCare Individual & Family Plans and UCare Individual & Family Plans with Fairview.
UCare informs providers of critical business reminders for the Credentialing and Recredentialing Process, Pharmacy, Complex Case Management Process, Utilization Management Information, Member Rights and Responsibilities, Shared Decision Making and Clinical Practice Guidelines.
UCare has updated the following chapters of the Provider Manual: Provider Responsibilities, Provider Credentialing, Claims & Payment, Member Appeals & Grievances, Behavioral Health, Comprehensive Outpatient Rehabilitation Facility Services, UCare's FQHC - RHC Payment Carve-Out Process, Interpreter Services and Nursing Facility Services. Specific updates are called out in the Appendix.
Receive our monthly newsletter and bulletins with timely updates from UCare right to your inbox.SIGN UP
We’ll help you determine if you are eligible to join our network
and make sure you have everything you need to submit your application.
Find Care Coordination resources for all UCare products.
You can also find the training schedule and get contact information.
Provider Assistance Center:
612-676-3300 or 1-888-531-1493
Hours: 8 a.m. to 5 p.m., Monday through Friday
Register for a Provider Account to access member eligibility
and claim status information.
Need help registering?
Contact your provider administrator to create
and modify user accounts
Claims Attachments: 612-884-2261
Claims Adjustments: 612-884-2186
Prior Authorization Requests:
612-884-2499 or 1-866-610-7215
Rate Updates (CAH, RHC, FQHC): RateLetters@UCare.org