UCare and the Provider Assistance Center (PAC) team will be closed, Monday, 05/24/2019, for Memorial Day. We will open up at 8:00 a.m.
UCare’s Provider Portal and online forms will be unavailable from 8 p.m., Friday, May 24 through 8 a.m., Sunday, May 26 as we perform system maintenance. We apologize for any inconvenience.
On May 20, 2019, UCare will introduce online submission of the Provider Claim Reconsideration Form. Online submission offers many benefits to providers, including notification of request receipt, reduction in clerical paperwork and staff-time to submit, follow-up and track, lower paper and postage costs, and quicker overall processing time.
Starting April 1, 2019, nutritional supplements such as Boost and Ensure will no longer be covered under the pharmacy benefit for UCare Medicaid members; however, they may be covered under the medical benefit through a Durable Medical Equipment (DME) provider.
UCare is implementing a new claims system platform over the next few years. To assist providers, we have prepared a list of frequently asked questions regarding the transition.
During 2019, UCare will temporarily suspend the requirement for prior authorizations for services delivered to members with UCare Individual & Family Plans and UCare Individual & Family Plans with Fairview.
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We’ll help you determine if you are eligible to join our network
and make sure you have everything you need to submit your application.
Find Care Coordination resources for all UCare products.
You can also find the training schedule and get contact information.
Provider Assistance Center:
612-676-3300 or 1-888-531-1493
Hours: 8 a.m. to 5 p.m., Monday through Friday
Register for a Provider Account to access member eligibility
and claim status information.
Need help registering?
Contact your provider administrator to create
and modify user accounts.
Claims Attachments: 612-884-2261
Claims Adjustments: 612-884-2186
Prior Authorization Requests:
612-884-2499 or 1-866-610-7215
Rate updates (CAH, RHC, FQHC): RateLetters@UCare.org