UCare Unable to Receive Faxes at This Time
We are currently working on a solution. If you have alternatives to faxing, please use those at this time. If you are a provider requesting a prior authorization or reporting a inpatient notification, you may submit your request using the following methods:
Via Secure e-mail: Behavioral Health-- behavioralhealth@ucare.org, Medical - CLSIntake@ucare.org
Via US Mail: PO Box 52, Minneapolis, MN 55440. Attn: Behavioral Health Services or Clinical Services
Via Phone: Phone: 612-676-6705, Toll Free: 877-447-4384
We will update this message as more information becomes available.
August 2019 Health Lines
Learn more about Jennifer J. Garber, our new Associate VP of Behavioral Health, Ineligible Provider List update, Q3 Provider Manual Update, Partial Hospitalization Claims, Documentation for Metastatic Cancer, Universal Referral Form, PAC Phone Message Update, and the SNF Facility CMS Methodology Change.
Read the August Health Lines.
UCare's Utilization Review Criteria Updated
UCare recently updated its Utilization Review Criteria. A memo was developed to outline the changes to Behavioral Health and Medical Care criteria.
Read the June 17, 2019, Memo
Minnesota Health Care Programs Drug List Changes Coming Effective July 1, 2019
Starting July 1, 2019, UCare will adopt the Department of Human Services’ (DHS) Preferred Drug List (PDL) for members in Prepaid Medical Assistance Program, MinnesotaCare, Minnesota Senior Care Plus and UCare Connect.
Please see the
June 4 Provider Bulletin
Provider FAQs – New UCare Claims System
UCare is implementing a new claims system platform over the next few years. To assist providers, we have prepared a list of frequently asked questions regarding the transition.
Click here to see the Apr. 2 FAQs
UCare to Suspend Authorizations in 2019 For UCare Individual & Family Plans
During 2019, UCare will temporarily suspend the requirement for prior authorizations for services delivered to members with UCare Individual & Family Plans and UCare Individual & Family Plans with Fairview.
See the full Provider Bulletin.
Critical Business Reminders
UCare informs providers of critical business reminders for the Credentialing and Recredentialing Process, Pharmacy, Complex Case Management Process, Utilization Management Information, Member Rights and Responsibilities, Shared Decision Making and Clinical Practice Guidelines.
See the July 30, 2019, Bulletin.
Q3 Update to UCare's Provider Manual
UCare has updated the following chapters of the Provider Manual: Provider Responsibilities, Provider Credentialing, Claims & Payment, Member Appeals & Grievances, Behavioral Health, Comprehensive Outpatient Rehabilitation Facility Services, UCare's FQHC - RHC Payment Carve-Out Process, Interpreter Services and Nursing Facility Services. Specific updates are called out in the Appendix.
See the Q3 July Provider Manual
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Claims Attachments: 612-884-2261
Claims Adjustments: 612-884-2186
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Rate Updates (CAH, RHC, FQHC): RateLetters@UCare.org
