Website Privacy Notice

UCare takes your privacy seriously. This Notice describes what information is collected from you as a visitor or user of the UCare website, how UCare uses the information and how we protect it. The policy applies to all people who use the website, regardless of whether you are a member of a UCare health plan. In this Notice, “you” means the person visiting or using the website and “we” means UCare.

UCare reserves the right to modify this Notice at any time. We encourage visitors to frequently check this page for any changes to our Privacy Notice. Your continued use of this site after any change in this Privacy Notice will constitute your acceptance of such change.

Last revision date: 2/26/2021

Personal Information

Refers to specific information that can be used to identify or contact you. Examples of personal information are: your name, home address, phone number, birth date, email address, and other information that specifically identifies you.

When you visit or use the UCare website, personal information is collected only when you supply the information. For example, when you send an email or sign up for a program or service through the website.

Children’s Privacy

You must be at least 13 years old to use this website. UCare does not knowingly collect personal information from users under the age of 13. If you are under the age of 13, you may only use this website with your parent or guardian’s permission.

Protecting Personal Information

UCare has in place administrative, technical, and physical safeguards to protect the privacy and security of personal information. However, you should remember that no system can prevent all unauthorized persons from intentionally viewing information while it is being transmitted through the Internet or email. UCare cannot and does not guarantee the confidentiality or security of information you send to us through the Internet or by email.

Using Personal Information

We may use or share your personal information for the following purposes:

  1. In order to allow you to participate in a program you have enrolled in or to provide a product or service you have requested. We will use your personal information and share it with our employees, contractors and others when necessary for us to provide you with the service or product.

  2. We will share your personal information that is necessary to comply with a subpoena, court or administrative order, law, rule, regulation, or similar requirement that we believe in good faith legally obligates us to share it.

  3. We may use your personal information when it is necessary to protect our website, our rights, and to avoid or minimize our liability. For example, we may use your personal information to identify someone who is using our website for illegal purposes and disclose that information to law enforcement or our attorneys to consider taking legal action.

Cookies and IP Addresses When Visiting the Website

We may collect information about visitors to our website by using “cookies.” A cookie is a small text file that is created when someone uses a browser to visit a website. Cookies are stored in your computer’s browser cache or program data subfolder. Most major websites, including this one, use cookies to help visitors navigate the website more successfully and to provide information about visitors’ behavior that help us improve the website.  We may also use this information to tailor advertisements and offers to you, both on our websites and on other websites. A cookie may identify the computer that is being used to visit the website, but not who the visitor is.

If you do not want to have cookies placed on your computer, you can set your web browser to not accept them, or you can delete them manually.

Our web servers also automatically collect the IP (for “Internet Protocol”) address of each device used to  access our website. An IP address is a unique numerical label assigned to each internet-connected  device. An IP address is not personal information because it identifies only the device, not the person who is using it. We use IP addresses in aggregate to help us understand how our website is being used and how we can better serve visitors.

Website Analytics

When you browse through any website, certain information about your visit may be collected. UCare uses a web analytics program to collect information automatically and continuously. We use this information to measure the number of visitors to our sites and to distinguish between new and returning visitors to help make the site more useful. No Personally Identifiable Information(PII) is collected through UCare’s analytics program.

UCare performs analyses of user behavior in order to measure customer interest in the various areas of our site.

We may also use online surveys to collect opinions and feedback from a random sample of visitors. This survey does not collect PII. Participation in the survey is voluntary. If you decline to participate, you will still have access to the same information and resources on UCare’s website as those who do decide to take the survey. Answers to the survey help us to improve our website to make it easier for you to use. UCare may utilize third-party vendors, to perform our web measurements and customization.

External Links

This website may contain links to websites operated by third parties other than UCare. This Website Privacy Policy applies only to this website and not to any third-party website we may link to. UCare is not responsible for and has no control over the privacy policies and practices of third party websites and we encourage you to read the privacy statements of each and every website that requests personal information from you before you provide any information.

Contact Information

All questions and concerns about your privacy may be sent to compliance@ucare.org.

 

U10334 02/2021

Notice of Privacy Practices

This Notice of Privacy Practices (PDF) describes how medical information about you may be used and disclosed and how you can get access to this information.