UCare Health Ride

UCare Health Ride provides no-cost transportation to and from your covered medical, dental and pharmacy visits.

How do I set up transportation with UCare Health Ride?

Call 1-800-864-2157 to request a bus pass or schedule a ride. Health Ride is open 7 am – 8 pm, Monday – Friday.

If you do not speak English or are hearing impaired, please contact UCare Customer Services.

Have your information ready:

  • UCare member ID card
  • Name, address on file and date of birth
  • Current phone number
  • Doctor, clinic, dentist, pharmacy or other care provider full name and address

Transportation Options

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Public bus

For members who live on a participating bus line. Monthly bus pass for qualifying members.

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Light Rail

Call Health Ride 7 to 10 days before your appointment to order free passes.

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Taxi or volunteer driver

For members who do not live on a bus line. Call Health Ride 2 days before your appointment to schedule.

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Special transportation services

For members who cannot safely use a bus, cab or volunteer driver due to a mental health condition or physical impairment. Call Health Ride 2 days before your appointment to schedule.

Using taxi, volunteer rider and special transportation:

Pick-ups:

  • Pick-up locations can be at your home, school, work or shelter
  • Pick-up time is up to 60 minutes before your appointment
  • The driver will wait 5 minutes at your pick-up location
  • The driver will give you a return slip with the phone number to call for your return ride

Return rides:

  • Call the number on your return slip to activate your return ride
  • Identify yourself as a UCare member
  • The driver will wait 5 minutes at your pick-up location
  • Return rides may take longer to arrive, depending on traffic and weather

Where can I go?

You can go to these types of visits:

  • Medical
  • Dental
  • Mental health
  • Substance use disorder
  • Pharmacy
  • Durable medical equipment

In case of emergency that needs immediate attention, call 911.

Are you eligible?

The following UCare plan members are eligible for Health Ride. To find the name of your UCare plan, check the front of your insurance ID card and look for “Care Type.”

  • Prepaid Medical Assistance Program (PMAP)
  • Minnesota Senior Care Plus (MSC+)
  • UCare Connect (SNBC)
  • UCare Connect + Medicare (HMO D-SNP)
  • UCare’s Minnesota Senior Health Options (MSHO) (HMO D-SNP)
  • Children on MinnesotaCare
  • Adults on MinnesotaCare (limited to colonoscopy and mammogram services)

Reasons a ride may be denied:

  • Requested ride location is for a non‑covered service
  • Your appointment could not be verified
  • Personal information could not be verified
  • No active medical coverage
  • You have access to a working vehicle

Health Ride does limit distance

  • Your primary care appointment can be a maximum of 30 miles from your home.
  • Your specialty care appointment can be a maximum of 60 miles from your home.

If you live in a rural area without a primary care clinic within 30 miles or a specialty care clinic within 60 miles, call Health Ride to discuss.


H2456_8959_092020 approved
H5937_8959_092020_C
U8959 09/2020