Getting started with your Member Account

It’s easy! Before you start, you’ll need an email address and your UCare Member Identification (ID) number ready. Then:

  1. Go to UCare’s web site at ucare.org  
    • Look for the blue LOGIN box in the upper right corner and click on it
    • When the screen pops up, click on the LOGIN box
       
  2. Next, click on the “Sign up” link
    • Fill in your email address, a password, your UCare ID number, name, date of birth and zip code  
    • Submit your registration

    Password requirements
    Your password will need to have at least 8 characters, one upper case letter, one lower case letter, one number and one of the following characters:  " ! # $ % & ’ ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { | } ~

  3. You will get a confirmation email. Open the email and click on the confirmation link.
  4. Then, we will ask you to set your security question and answer. We will ask you this question again if you ever need to reset your security question.

We will display this message if the information you entered does not match what we have on file for you. Check that what you entered matches our records. Below are some common pitfalls. 

Member ID:
Your Member ID number is on your UCare ID card. Medicare and Individual & Family Plan (IFP) members: If you are using the UCare ID number from your premium invoice, add two zeros (00) after the first 7-digits in the Member ID field. For IFP: Other members on your policy (e.g., spouse, dependent) can create a Member Account using the Member ID number listed on their UCare Member ID card (ending in 01, 02, etc.).

First Name:
Use your full name as written on your application for coverage. For example: Use Charles instead of Charlie or Anastasia instead of Ana.

Last Name:
Use your last name as written on your application. If you see a “Jr” or “Sr” suffix next to your name, include that as listed in this Last Name field.

Date of Birth:
Type your date of birth in any of these formats:

  • DD/MM/YYYY
  • DD-MM-YYYY
  • DDMMYYYY

For example, use 01/01/1950 instead of 1/1/1950.

Zip Code:
If you have recently moved, we may still have an old address on file for you. Try using the zip code from your previous address. Once logged in, you can send us a request to update your information on file.

Each individual member will need to register for their own Member Account using separate email addresses. This ensures your private health information and claims are only accessible by you.

Your Member Account may be locked if you tried to log in too many times with the wrong password. Look for an email from us about how to unlock it. It will be unlocked automatically after 60 minutes if you don’t try again with the wrong password.

Once your account is unlocked, you can reset your password by clicking “Need help signing in?” and “Forgot Password?”

If you are still unable to access your account, give us a call.

For the best experience, we recommend using the latest versions of Google Chrome, Mozilla Firefox or Safari.

You can access your Member Account on all these devices. You’ll have the best experience on a computer or mobile device with the latest software.

Paying my premium

There are a few ways to pay your monthly premium:

  • Online through your Member Account using a debit or credit card.
  • Online bill pay/direct pay from your bank. You can set this up with your bank.
    Please contact your bank if you need assistance.
  • Automatic withdrawal from a checking/savings account. To get started, complete and return an automatic payment form to UCare. Find the form here.
  • Check or money order mailed to UCare. See your monthly invoice for details.

Additional options for Medicare Members only:

  • Social Security Administration (SSA) deduction from your monthly Social Security check. Contact Customer Service to get started.
  • Railroad Retirement Board if you are a retired railroad employee.

Note: Members on MinnesotaCare plans pay their monthly premium through the Department of Human Services.

Please allow 3 to 5 business days for your payment to be applied to your UCare Member Account.

Medicare members: Your premium is deducted on the 8th of the covered month. If the 8th falls on a holiday or weekend, it will be deducted on the first business day after the 8th.

Individual & Family Plan members: Your premium is deducted on the 1st for that month of coverage. For example, January premium is deducted on January 1st. If the 1st falls on a holiday or weekend, it will be deducted on the first business day after the 1st.

Payments are due on the 1st of each month for that month of coverage. For example, when you receive your January invoice in December, you have until January 1st to pay.

Medicare members: You have until the 12th of the month to pay your premium. If you haven’t paid by then, you will have a 90-day grace period to pay your premium in full. If not paid in full by 90 days, your coverage will end the last day of the month of that 90-day grace period. We will send you a letter during the grace period with the amount you owe and payment options.

Individual & Family Plan members

  • With Advanced Premium Tax Credits (APTC): You will get a 3-month grace period if you paid at least one full month’s premium. Coverage will end the last day of the first month of the 3-month grace period if we do not receive your payment.
  • Without APTC: The grace period is 31 days from your premium due date. If you pay your premium in full at any time during the grace period, your coverage remains active. If we don’t receive your premium in full, coverage will end the last date of the last month premiums were paid in full.

How do I get a new ID card?

If you would like a new physical ID card, you can click on “My ID Card” and “Request Physical Card” in your Member Account. We will then send you a new ID card.

Or, you can click on “My ID Card” and “Download & Print” to get an electronic version. You can show that to your providers just like you would a physical card. Or, you can print it to bring with you.

Can I change plans?

Individual and Family Plans: You can choose to enroll in a different plan on MNsure.org during the annual Open Enrollment Period. Life changes like having a baby, moving or turning 26 could qualify you to enroll in a health plan during a special enrollment period.

State Public Programs (Medical Assistance): Changes for Medical Assistance must be reported within 10 days of the change happening. To report a change, call your county or tribal office. Certain life changes like having a baby, moving, or turning 26 could qualify you to enroll in a Medical Assistance health plan during the special enrollment period.

Medicare plans: You can make a plan change to be effective January 1 of the following year during the Annual Election Period (AEP) between October 15 and December 7. From January 1 to March 31, the Medicare Advantage Open Enrollment Period (MA-OEP), you may change to another Medicare Advantage plan. Moving or losing coverage from an employer could qualify you to make changes during a Special Enrollment Period (SEP).

  • For members on Individual & Family Plans: Report any household changes to MNsure.
  • For members on State Public Programs: Contact your county or tribal office.
  • For members on Medicare plans: Medicare plans are individual plans. That means you can’t add people to your plan.

Individual and Family Plan members: Contact MNsure to cancel your coverage.

State Public Program members: If you are no longer eligible for Medical Assistance (Medicaid), you may be eligible to purchase health coverage through MNsure. Call MNsure toll-free at 1-855-3MNSURE or 1-855-366-7873, TTY 1-800-325-0778, or visit www.MNsure.org.

Medicare members:

  • During the Annual Election Period (AEP) between October 15 and December 7, you can make a plan change to be effective January 1 of the following year.  
  • During the Medicare Advantage Open Enrollment Period (MA-OEP) from January 1 to March 31, you may change to another Medicare Advantage plan or disenroll to return to Original Medicare.
  • You may also be eligible to make changes during a Special Enrollment Period (SEP) if you have a qualifying event, such as moving or losing coverage from an employer.

Questions about Medicare? We’ve got you covered.

If you are currently covered by an Individual & Family Plan, be sure to cancel your coverage before your Medicare coverage begins. Otherwise, you may be billed for two premiums.

To end your coverage, contact MNsure at least one month before you want your coverage to end. This gives MNsure time to process your request. Call MNsure at 651-539-2099, 1-855-366-7873 toll free or TTY 1-800-325-0778.


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