Customer Services

To call a Customer Services representative with questions about your plan or coverage, find your plan below. If you are unsure what plan you have, check the back of your member ID card, or search here.

Notice: UCare’s telephones are impacted by the nationwide telecommunications outage. At this time, telephone service has improved but you may experience difficulties when contacting us by phone. We continue to monitor the phone lines for any ongoing issues and apologize for any inconvenience.

We anticipate higher call volumes as people begin to reach us again and may experience longer wait times, especially on Monday.
Please note that Medicare Customer Service call lines are also open Saturday and Sunday.

Login to the Member portal to view claims, change clinics, and see personal information about your plan.

Individual & Family Plans
Customer Services

Local: 612-676-6600
Toll free: 1-877-903-0070 
TTY: 612-676-6810
Toll free: 1-800-688-2534
8 am - 6 pm, Monday-Friday

UCare Medicare, UCare SeniorSelect Customer Services

Local: 612-676-3600
Toll free: 1-877-523-1515
TTY: 612-676-6810
Toll free: 1-800-688-2534
24 hours a day, seven days a week

Individual & Family Plans with Fairview Customer Services

Local: 612-676-6609
Toll free: 1-877-903-0069
TTY: 612-676-6810
Toll free: 1-800-688-2534
8 am - 6 pm, Monday-Friday

UCare Medicare with Fairview & North Memorial Customer Services

Local: 612-676-6520
Toll free: 1-888-618-2595
TTY: 612-676-6810
Toll free: 1-800-688-2534
24 hours a day, seven days a week

UCare Health Ride (Transportation)

Local: 612-676-6830
Toll-Free: 1-800-864-2157
7 am - 8 pm, Monday-Friday

Already a Member?

Login to view claims, change clinics, and see personal information about your plan.

To Report a Compliance Issue or Fraud, Waste or Abuse

1-877-826-6847 toll free
compliance@ucare.org

EssentiaCare
Customer Services

 

Local: 218-722-4915
Toll free: 1-855-432-7025
TTY: 612-676-6810
Toll free: 1-800-688-2534
24 hours a day, seven days a week

PMAP, MnCare, Minnesota Senior Care Plus (MSC+)
Customer Services

Local: 612-676-3200
Toll free: 1-800-203-7225
TTY: 612-676-6810
Toll free: 1-800-688-2534
8 am - 5 pm, Monday-Friday​

UCare Medicare Group Plans Customer Services

Local: 612-676-6840
Toll free: 1-877-447-4385
TTY: 612-676-6810
Toll free: 1-800-688-2534
24 hours a day, seven days a week

UCare's Minnesota Senior Health Options (MSHO)
Customer Services

Local: 612-676-6868
Toll free: 1-866-280-7202
TTY: 612-676-6810
Toll free: 1-800-688-2534
8 am - 8 pm, seven days a week

UCare Connect
Customer Services

Local: 612-676-3395
Toll free: 1-877-903-0061
TTY: 612-676-6810
Toll free: 1-800-688-2534
8 am - 5 pm, Monday-Friday

UCare Connect + Medicare
Customer Services

 

Local: 612-676-3310
Toll free: 1-855-260-9707
TTY: 612-676-6810
Toll free: 1-800-688-2534
8 am - 8 pm, seven days a week