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Breaking news

UCare discounts Individual & Family and Medicare plan premium payments by 20% in July and August 2020; removes copays for Medicare members’ primary and mental health care throughout the pandemic. For all members, inpatient hospital service coverage is extended through September 2020.

Premium and coverage changes are in effect during the federal and state public health emergencies.

COVID-19 premium payment relief

For July and August 2020, Individual & Family and Medicare plan members’ premium payments will be discounted by 20%.

COVID-19 member relief Q&A

COVID-19: What's covered?

We’re helping to contain the spread of the virus by removing barriers to testing and care. As the COVID-19 situation changes, we’ll adjust our policies and coverage as best we can to protect our members and the community. Your UCare plan will cover:

  • Tests: Copays, coinsurance or deductibles for doctor-ordered COVID-19 tests for UCare members.
  • Services: For Medicare members, copays for primary care and mental health services for the duration of the public health emergency. For all members, copays, coinsurance or deductibles for in-network clinic, urgent care and emergency room visits when you receive a COVID-19 test.
  • Hospital services: Copays, coinsurance and deductibles when you receive in-network, inpatient hospital services to treat COVID-19 through September 2020.
  • Vaccines: We will follow guidance from the Centers for Disease Control and Prevention (CDC) on how to cover the vaccine when it becomes available.
  • Medications: We will cover a 90-day supply of maintenance medications (except for controlled substances or specialty drugs for Medicaid members). Medicare and Individual & Family plan members can also get early refills. To reduce exposure to the virus, we encourage you to use Express Scripts mail order services, home delivery services from your retail pharmacy if available, or delivery through CVS or Walgreens.
  • Supplies: Medicare plan members can use their Healthy Savings over-the-counter benefit to purchase preventive care items such as masks, gloves or hand sanitizers at participating stores.
  • Health Club Savings reimbursements: UCare has revised some requirements for Health Club Savings reimbursements until fitness clubs reopen. More information is available on the Health Club Savings page.
    Wages and non-health care costs: UCare cannot cover lost wages or non-health care costs you may experience as a result of COVID-19.

How to connect with us during COVID-19

UCare is working closely with state leaders and public health authorities to keep our members, employees and communities safe. To protect against the spread of the virus, we’ve closed our doors for now. Although we can’t meet with you face to face, you can still reach us by phone and online.

UCare members

Call the number on the back of your UCare ID card if you have questions about your plan or coverage.

Resources

State and public program members

SilverSneakers® on-demand workout videos (check your plan)
Express Scripts mail order prescriptions (check your plan)
Food & Nutrition resources
Health Ride
Pregnancy Advisor Nurse Line
MinuteClinic® and other video visits

Public resources

CDC Coronavirus Updates
CDC guidelines for cloth face coverings
StayHomeMN FAQ
Minnesota Department of Health (MDH)
MDH COVID-19 prevention

MDH COVID-19 Hotline (interpreters available): 651-201-3920 or 1-800-657-3903 TTY:711
7 a.m. and 7 p.m.

Information in other languages

H2456_9584_052020
H5937_Y0120_9584_052020_C
U9584 04/2020